Frequently Asked Questions

HomBom Toys packs an order within 1–2 business days and the carrier takes 3–7 more, so most parcels land 4–9 business days after ordering, with the tracking number emailed as the label scans.

Orders of $39.00 or more ship free inside the United States; under that, HomBom Toys charges a flat $5.99.

HomBom Toys ships to United States addresses only at present.

Orders placed on this site are shipped by HomBom Toys rather than held at the counter, so to buy in person come to 1470 1st Ave, New York, NY 10075, United States during daily: 11:00–17:00.

HomBom Toys takes card payments at checkout, alongside Afterpay, Klarna and WeChat Pay, on a form that belongs to the payment provider rather than to this website.

Yes, as long as the item is unused and in its original packaging, within 30 days of delivery — and where HomBom Toys made the mistake, the return postage is ours. The HomBom Toys conditions are set out in full on the Refund and Returns Policy page.

HomBom Toys issues the refund within 5-7 business days of the return arriving, and your bank usually adds a day or two on top.

Yes, provided HomBom Toys has not picked the order yet, which in practice means within about twelve hours on a business day; after that it becomes a return.

HomBom Toys never receives a full card number: payment is taken on the provider’s own PCI DSS compliant form.

Email [email protected] and HomBom Toys will reply within 1 business day, or call (646) 559-2270 during shop hours.

HomBomToys
1470 1st Ave, New York, NY 10075, United States
Phone: (646) 559-2270
Email: [email protected]
Hours: daily: 11:00–17:00